---
metadata:
  - name: generator
    content: Diplodoc Platform v5.55.0
alternate:
  - https://alice.yandex.uz/support/kk/station/troubleshooting/assistant-reports.md
  - https://alice.yandex.uz/support/ru/station/troubleshooting/assistant-reports.md
  - https://alice.yandex.uz/support/tr/station/troubleshooting/assistant-reports.md
  - https://alice.yandex.uz/support/uz/station/troubleshooting/assistant-reports.md
  - href: uz/station/troubleshooting/assistant-reports.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://alice.yandex.uz/support/uz/llms.txt


# Alisa Stansiya bilan bog‘liq muammo haqida xabar beradi yoki sukut saqlaydi

<!-- source: uz/_includes/reusables/id-badges/all-stations.md -->
<!-- source: uz/_includes/reusables/id-badges/devices-in-the-article.md -->
<!-- source: uz/_includes/reusables/id-quick-notifications/quick-notification.md -->
Ba’zi bo’limlar faqat rus tilida mavjud.{.machine-translation-note}

<!-- source: uz/_includes/reusables/telegram.md -->
### {#floating-button}

<div class="telegram-btn" role="button" aria-label="Contact the Yasmina Support via Telegram">
  <a href="https://t.me/aliceUZsupport_bot" target="_blank" rel="noopener" aria-label="Contact the Yasmina Support via Telegram" title="Contact the Yasmina Support via Telegram">
    <img src="https://yastatic.net/s3/doc-binary/src/support/assistant/telegram.svg" alt="Telegram icon" width="32" height="32" role="img" aria-hidden="true" style="user-select: none; pointer-events: none;">
  </a>
</div>
<!-- endsource: uz/_includes/reusables/telegram.md -->
<!-- endsource: uz/_includes/reusables/id-quick-notifications/quick-notification.md -->
<!-- endsource: uz/_includes/reusables/id-badges/devices-in-the-article.md -->
<!-- endsource: uz/_includes/reusables/id-badges/all-stations.md -->

<!-- source: uz/_includes/reusables/neuroexpert-button.md -->
<div style="display: none;"> </div>
<!-- endsource: uz/_includes/reusables/neuroexpert-button.md -->


## Alisa nima deyapti? {#assitant-speaks}

{#something-went-wrong}


{% cut "“Nimadir xato ketdi”" %}






1. Routerni qayta ishga tushiring: uni quvvat manbasidan uzing, 10 soniya kuting va yana rozetkaga ulang. Keyin [stansiyani qayta ishga tushiring](https://alice.yandex.uz/support/uz/station/settings/reboot.md).



1. <!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/check-connection.md -->
   Stansiya mobil Wi-Fi tarmoqqa ulanganini tekshiring.
   <!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/check-connection.md -->


    <!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-or-android.md -->
    {% cut "Android" %}

        
    <!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/android-access-point.md -->
    1. Smartfon sozlamalarida ulanish nuqtasini yoqing.

    1. Wi-Fi tarmoq nomida kirill harflari, bo‘shliq va foydalanuvchi belgilar yo‘qligini tekshiring. Uni o‘zgartirish uchun **Sozlamalar** → **Tarmoq va internet** → **Hotspot va modem rejimi** → **Wi-Fi hotspot** → **Hotspot nomi** bo‘limiga kiring.

    1.  ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy ilovasining Wi-Fi tarmoqni tanlash sahifasida **Yashirin tarmoqqa ulanish** tugmasini bosing. Ulanish nuqtasi nomini va uning parolini kiriting. Ilovadagi ko‘rsatmalarga amal qiling.

        <!-- source: uz/station/_includes/reusables/id-app/open-app.md -->
        <!-- source: uz/_includes/buttons/open-app.md -->
        <div class="open-app-button" style="display: flex">
            <a href="https://ya.cc/iot_app" class="custom-button custom-button--with-icon">
                <img class="custom-button__icon" src="https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg" alt="Alisaga bilan uy">
        Ilovani ochish
            </a>
        </div>
        <!-- endsource: uz/_includes/buttons/open-app.md -->
        <!-- endsource: uz/station/_includes/reusables/id-app/open-app.md -->
    <!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/android-access-point.md -->

        
    {% endcut %}
        

    {% cut "iOS" %}

        
    <!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-access-point.md -->
    1. Smartfon sozlamalarida modem rejimini yoqish.
      
    1. Wi-Fi tarmoq nomida kirill harflari, bo‘shliq va foydalanuvchi belgilar yo‘qligini tekshiring. Uni o‘zgartirish uchun **Настройки** → **Основные** → **Об этом устройстве** → **Имя** bo‘limiga kiring.

    1.  ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy Ilovasining Wi-Fi tarmoqni tanlash sahifasida **Yashirin tarmoqqa ulanish** tugmasini bosing. Ulanish nuqtasi nomini va uning parolini kiriting. Ilovadagi ko‘rsatmalarga amal qiling.

        <!-- source: uz/station/_includes/reusables/id-app/open-app.md -->
        <!-- source: uz/_includes/buttons/open-app.md -->
        <div class="open-app-button" style="display: flex">
            <a href="https://ya.cc/iot_app" class="custom-button custom-button--with-icon">
                <img class="custom-button__icon" src="https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg" alt="Alisaga bilan uy">
        Ilovani ochish
            </a>
        </div>
        <!-- endsource: uz/_includes/buttons/open-app.md -->
        <!-- endsource: uz/station/_includes/reusables/id-app/open-app.md -->
    <!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-access-point.md -->

        
    {% endcut %}
    <!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-or-android.md -->



1. Ulana oldingizmi?


    {% cut "Ha" %}

    <!-- source: uz/station/_includes/reusables/id-connection-success/success.md -->
    Muammoni hal qilish uchun internet provayderingizga murojaat qiling, katta ehtimol bilan muammo uning tomonida.

    Provayder nimani tekshirishi kerak: 

    - LAN va WAN portlarining yaroqliligi va sozlamalari, Stansiyani routerga ulash uchun cheklovlar o‘rnatilmaganmi?

    - Tarmoq ekrani va ota-ona nazorati sozlamalari. O‘rnatilgan blokirovka va fayrvolni vaqtincha o‘chirib qo‘yish kerak.

    - Tarmog‘ingizda Yandex serverlari mavjudmi?
    <!-- endsource: uz/station/_includes/reusables/id-connection-success/success.md -->

    {% endcut %}

    {% cut "Yo‘q" %}

    <!-- source: uz/station/_includes/reusables/id-connection-success/failure.md -->
    1. [Stansiya sozlamalarini zavod sozlamalariga qaytaring](https://alice.yandex.uz/support/uz/station/settings/reset.md).

    1. Agar tavsiya ish bermasa, [Yordam xizmatiga](https://alice.yandex.uz/support/uz/feedback.md) murojaat qiling. So‘rovda qurilmangiz identifikatorini kiriting. Uni ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy ilovasida (karnay sozlamalarida), qurilmaning pastki qismida yoki televizorning yuqori o‘ng burchagida (HDMI karnay uchun) topish mumkin. Murojaatda mobil internetga ulanib ko‘rganingizni aniqlashtiring.
    <!-- endsource: uz/station/_includes/reusables/id-connection-success/failure.md -->

    {% endcut %}


{% endcut %}

{#no-wifi}


{% cut "“Wi-Fi tarmoqqa ulanilmadi”" %}







1. Routerni qayta ishga tushiring: uni quvvat manbasidan uzing, 10 soniya kuting va yana rozetkaga ulang. Keyin [stansiyani qayta ishga tushiring](https://alice.yandex.uz/support/uz/station/settings/reboot.md).



  1. <!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/check-connection.md -->
     Stansiya mobil Wi-Fi tarmoqqa ulanganini tekshiring.
     <!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/check-connection.md -->


      <!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-or-android.md -->
      {% cut "Android" %}

          
      <!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/android-access-point.md -->
      1. Smartfon sozlamalarida ulanish nuqtasini yoqing.

      1. Wi-Fi tarmoq nomida kirill harflari, bo‘shliq va foydalanuvchi belgilar yo‘qligini tekshiring. Uni o‘zgartirish uchun **Sozlamalar** → **Tarmoq va internet** → **Hotspot va modem rejimi** → **Wi-Fi hotspot** → **Hotspot nomi** bo‘limiga kiring.

      1.  ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy ilovasining Wi-Fi tarmoqni tanlash sahifasida **Yashirin tarmoqqa ulanish** tugmasini bosing. Ulanish nuqtasi nomini va uning parolini kiriting. Ilovadagi ko‘rsatmalarga amal qiling.

          <!-- source: uz/station/_includes/reusables/id-app/open-app.md -->
          <!-- source: uz/_includes/buttons/open-app.md -->
          <div class="open-app-button" style="display: flex">
              <a href="https://ya.cc/iot_app" class="custom-button custom-button--with-icon">
                  <img class="custom-button__icon" src="https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg" alt="Alisaga bilan uy">
          Ilovani ochish
              </a>
          </div>
          <!-- endsource: uz/_includes/buttons/open-app.md -->
          <!-- endsource: uz/station/_includes/reusables/id-app/open-app.md -->
      <!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/android-access-point.md -->

          
      {% endcut %}
          

      {% cut "iOS" %}

          
      <!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-access-point.md -->
      1. Smartfon sozlamalarida modem rejimini yoqish.
        
      1. Wi-Fi tarmoq nomida kirill harflari, bo‘shliq va foydalanuvchi belgilar yo‘qligini tekshiring. Uni o‘zgartirish uchun **Настройки** → **Основные** → **Об этом устройстве** → **Имя** bo‘limiga kiring.

      1.  ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy Ilovasining Wi-Fi tarmoqni tanlash sahifasida **Yashirin tarmoqqa ulanish** tugmasini bosing. Ulanish nuqtasi nomini va uning parolini kiriting. Ilovadagi ko‘rsatmalarga amal qiling.

          <!-- source: uz/station/_includes/reusables/id-app/open-app.md -->
          <!-- source: uz/_includes/buttons/open-app.md -->
          <div class="open-app-button" style="display: flex">
              <a href="https://ya.cc/iot_app" class="custom-button custom-button--with-icon">
                  <img class="custom-button__icon" src="https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg" alt="Alisaga bilan uy">
          Ilovani ochish
              </a>
          </div>
          <!-- endsource: uz/_includes/buttons/open-app.md -->
          <!-- endsource: uz/station/_includes/reusables/id-app/open-app.md -->
      <!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-access-point.md -->

          
      {% endcut %}
      <!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-or-android.md -->



1. Ulana oldingizmi?


      {% cut "Ha" %}

      <!-- source: uz/station/_includes/reusables/id-connection-success/success.md -->
      Muammoni hal qilish uchun internet provayderingizga murojaat qiling, katta ehtimol bilan muammo uning tomonida.

      Provayder nimani tekshirishi kerak: 

      - LAN va WAN portlarining yaroqliligi va sozlamalari, Stansiyani routerga ulash uchun cheklovlar o‘rnatilmaganmi?

      - Tarmoq ekrani va ota-ona nazorati sozlamalari. O‘rnatilgan blokirovka va fayrvolni vaqtincha o‘chirib qo‘yish kerak.

      - Tarmog‘ingizda Yandex serverlari mavjudmi?
      <!-- endsource: uz/station/_includes/reusables/id-connection-success/success.md -->

      {% endcut %}

      {% cut "Yo‘q" %}

      <!-- source: uz/station/_includes/reusables/id-connection-success/failure.md -->
      1. [Stansiya sozlamalarini zavod sozlamalariga qaytaring](https://alice.yandex.uz/support/uz/station/settings/reset.md).

      1. Agar tavsiya ish bermasa, [Yordam xizmatiga](https://alice.yandex.uz/support/uz/feedback.md) murojaat qiling. So‘rovda qurilmangiz identifikatorini kiriting. Uni ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy ilovasida (karnay sozlamalarida), qurilmaning pastki qismida yoki televizorning yuqori o‘ng burchagida (HDMI karnay uchun) topish mumkin. Murojaatda mobil internetga ulanib ko‘rganingizni aniqlashtiring.
      <!-- endsource: uz/station/_includes/reusables/id-connection-success/failure.md -->

      {% endcut %}


{% endcut %}

{#repeat}


{% cut "“Kechirasiz, sizni tushunmadim. Yana bir marta takrorlay olasizmi?”" %}







1. Smartfon tovushi balandligini 5–6 darajaga o‘rnating.

1. Smartfon dinamigini karnayning yuqori paneliga yaqinroq joylashtiring, lekin unga qattiq suyanmang.

1. **Qaytadan boshlash** tugmasini bosing va Wi-Fi tarmoqqa qayta ulaning.  Tarmoq nomi va parol to‘g‘ri kiritilganini tekshiring.

1. Agar uyingizda bir nechta Wi-Fi tarmoqlari bo‘lsa, smartfoningizda Stansiyani ulamoqchi bo‘lgan tarmoqni yoqish va [sozlashni takrorlang](https://alice.yandex.uz/support/uz/station/settings/change-wifi.md).	

1. Agar Max Stansiyasini Ethernet kabeli yordamida ulasangiz, kabelning sozligi va shtekerning portga zich ulanganini tekshiring, shundan keyin [sozlashni takrorlang](https://alice.yandex.uz/support/uz/station/settings/change-wifi.md).


{% endcut %}

{#no-account}


{% cut "“Hisob mavjud emas”" %}








Stansiyaga hisob biriktirilmagan bo‘lishi mumkin (masalan, siz [hisobingizni uzgansiz](https://alice.yandex.uz/support/uz/station/settings/detach.md) va yangi hisob biriktirmagansiz). Stansiya ishga tushishi uchun [uni sozlang](https://alice.yandex.uz/support/uz/station/start/turn-on.md).


{% endcut %}

{#no-internet}


{% cut "“Internetga ulanmagan”" %}






[Karnayni qaytadan sozlang](https://alice.yandex.uz/support/uz/station/settings/change-wifi.md).


{% endcut %}

{#tape}


{% cut "“Plyonkani chaynadi”" %}






1. Stansiya ishlashi uchun Wi‐Fi aloqasi barqaror bo‘lishi kerak. Smartfoningizni Stansiya yaqiniga qo‘ying va uning aloqa darajasini tekshiring. Agar bo‘linmalar yarmidan kam bo‘lsa, stansiyani routerga yaqinroq joylashtiring.

1. [Internet aloqasini qayta sozlang](https://alice.yandex.uz/support/uz/station/settings/change-wifi.md).

    


{% endcut %}

{#wifi-with-authorization}


{% cut "“Wi-Fi tarmog‘ida internet yo‘q. Internet ulanishini tekshiring va sozlashni qaytadan boshlang”" %}







{% list tabs %}

- Qo‘shimcha avtorizatsiya bilan

  Agar Wi‐Fi tarmog‘ida qo‘shimcha ruxsat talab qilinsa (masalan, mehmonxonada), qurilma unga ulana olmaydi. Smartfoningizda Wi-Fi ulanish nuqtasidan foydalaning:

  <!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-or-android.md -->
  {% cut "Android" %}

      
  <!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/android-access-point.md -->
  1. Smartfon sozlamalarida ulanish nuqtasini yoqing.

  1. Wi-Fi tarmoq nomida kirill harflari, bo‘shliq va foydalanuvchi belgilar yo‘qligini tekshiring. Uni o‘zgartirish uchun **Sozlamalar** → **Tarmoq va internet** → **Hotspot va modem rejimi** → **Wi-Fi hotspot** → **Hotspot nomi** bo‘limiga kiring.

  1.  ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy ilovasining Wi-Fi tarmoqni tanlash sahifasida **Yashirin tarmoqqa ulanish** tugmasini bosing. Ulanish nuqtasi nomini va uning parolini kiriting. Ilovadagi ko‘rsatmalarga amal qiling.

      <!-- source: uz/station/_includes/reusables/id-app/open-app.md -->
      <!-- source: uz/_includes/buttons/open-app.md -->
      <div class="open-app-button" style="display: flex">
          <a href="https://ya.cc/iot_app" class="custom-button custom-button--with-icon">
              <img class="custom-button__icon" src="https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg" alt="Alisaga bilan uy">
      Ilovani ochish
          </a>
      </div>
      <!-- endsource: uz/_includes/buttons/open-app.md -->
      <!-- endsource: uz/station/_includes/reusables/id-app/open-app.md -->
  <!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/android-access-point.md -->

      
  {% endcut %}
      

  {% cut "iOS" %}

      
  <!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-access-point.md -->
  1. Smartfon sozlamalarida modem rejimini yoqish.
    
  1. Wi-Fi tarmoq nomida kirill harflari, bo‘shliq va foydalanuvchi belgilar yo‘qligini tekshiring. Uni o‘zgartirish uchun **Настройки** → **Основные** → **Об этом устройстве** → **Имя** bo‘limiga kiring.

  1.  ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy Ilovasining Wi-Fi tarmoqni tanlash sahifasida **Yashirin tarmoqqa ulanish** tugmasini bosing. Ulanish nuqtasi nomini va uning parolini kiriting. Ilovadagi ko‘rsatmalarga amal qiling.

      <!-- source: uz/station/_includes/reusables/id-app/open-app.md -->
      <!-- source: uz/_includes/buttons/open-app.md -->
      <div class="open-app-button" style="display: flex">
          <a href="https://ya.cc/iot_app" class="custom-button custom-button--with-icon">
              <img class="custom-button__icon" src="https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg" alt="Alisaga bilan uy">
      Ilovani ochish
          </a>
      </div>
      <!-- endsource: uz/_includes/buttons/open-app.md -->
      <!-- endsource: uz/station/_includes/reusables/id-app/open-app.md -->
  <!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-access-point.md -->

      
  {% endcut %}
  <!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-or-android.md -->

- Qo‘shimcha avtorizatsiyasiz

  1. Routerni qayta ishga tushiring: uni quvvat manbasidan uzing, 10 soniya kuting va yana rozetkaga ulang. Keyin [stansiyani qayta ishga tushiring](https://alice.yandex.uz/support/uz/station/settings/reboot.md).

  1. <!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/check-connection.md -->
     Stansiya mobil Wi-Fi tarmoqqa ulanganini tekshiring.
     <!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/check-connection.md -->


      <!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-or-android.md -->
      {% cut "Android" %}

          
      <!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/android-access-point.md -->
      1. Smartfon sozlamalarida ulanish nuqtasini yoqing.

      1. Wi-Fi tarmoq nomida kirill harflari, bo‘shliq va foydalanuvchi belgilar yo‘qligini tekshiring. Uni o‘zgartirish uchun **Sozlamalar** → **Tarmoq va internet** → **Hotspot va modem rejimi** → **Wi-Fi hotspot** → **Hotspot nomi** bo‘limiga kiring.

      1.  ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy ilovasining Wi-Fi tarmoqni tanlash sahifasida **Yashirin tarmoqqa ulanish** tugmasini bosing. Ulanish nuqtasi nomini va uning parolini kiriting. Ilovadagi ko‘rsatmalarga amal qiling.

          <!-- source: uz/station/_includes/reusables/id-app/open-app.md -->
          <!-- source: uz/_includes/buttons/open-app.md -->
          <div class="open-app-button" style="display: flex">
              <a href="https://ya.cc/iot_app" class="custom-button custom-button--with-icon">
                  <img class="custom-button__icon" src="https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg" alt="Alisaga bilan uy">
          Ilovani ochish
              </a>
          </div>
          <!-- endsource: uz/_includes/buttons/open-app.md -->
          <!-- endsource: uz/station/_includes/reusables/id-app/open-app.md -->
      <!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/android-access-point.md -->

          
      {% endcut %}
          

      {% cut "iOS" %}

          
      <!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-access-point.md -->
      1. Smartfon sozlamalarida modem rejimini yoqish.
        
      1. Wi-Fi tarmoq nomida kirill harflari, bo‘shliq va foydalanuvchi belgilar yo‘qligini tekshiring. Uni o‘zgartirish uchun **Настройки** → **Основные** → **Об этом устройстве** → **Имя** bo‘limiga kiring.

      1.  ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy Ilovasining Wi-Fi tarmoqni tanlash sahifasida **Yashirin tarmoqqa ulanish** tugmasini bosing. Ulanish nuqtasi nomini va uning parolini kiriting. Ilovadagi ko‘rsatmalarga amal qiling.

          <!-- source: uz/station/_includes/reusables/id-app/open-app.md -->
          <!-- source: uz/_includes/buttons/open-app.md -->
          <div class="open-app-button" style="display: flex">
              <a href="https://ya.cc/iot_app" class="custom-button custom-button--with-icon">
                  <img class="custom-button__icon" src="https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg" alt="Alisaga bilan uy">
          Ilovani ochish
              </a>
          </div>
          <!-- endsource: uz/_includes/buttons/open-app.md -->
          <!-- endsource: uz/station/_includes/reusables/id-app/open-app.md -->
      <!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-access-point.md -->

          
      {% endcut %}
      <!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-or-android.md -->

  1. Ulana oldingizmi?


      {% cut "Ha" %}

      <!-- source: uz/station/_includes/reusables/id-connection-success/success.md -->
      Muammoni hal qilish uchun internet provayderingizga murojaat qiling, katta ehtimol bilan muammo uning tomonida.

      Provayder nimani tekshirishi kerak: 

      - LAN va WAN portlarining yaroqliligi va sozlamalari, Stansiyani routerga ulash uchun cheklovlar o‘rnatilmaganmi?

      - Tarmoq ekrani va ota-ona nazorati sozlamalari. O‘rnatilgan blokirovka va fayrvolni vaqtincha o‘chirib qo‘yish kerak.

      - Tarmog‘ingizda Yandex serverlari mavjudmi?
      <!-- endsource: uz/station/_includes/reusables/id-connection-success/success.md -->

      {% endcut %}

      {% cut "Yo‘q" %}

      <!-- source: uz/station/_includes/reusables/id-connection-success/failure.md -->
      1. [Stansiya sozlamalarini zavod sozlamalariga qaytaring](https://alice.yandex.uz/support/uz/station/settings/reset.md).

      1. Agar tavsiya ish bermasa, [Yordam xizmatiga](https://alice.yandex.uz/support/uz/feedback.md) murojaat qiling. So‘rovda qurilmangiz identifikatorini kiriting. Uni ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy ilovasida (karnay sozlamalarida), qurilmaning pastki qismida yoki televizorning yuqori o‘ng burchagida (HDMI karnay uchun) topish mumkin. Murojaatda mobil internetga ulanib ko‘rganingizni aniqlashtiring.
      <!-- endsource: uz/station/_includes/reusables/id-connection-success/failure.md -->

      {% endcut %}

{% endlist %}

{% endcut %}



{% cut "“Qandaydir xatolik yuz berdi. Keyinroq so‘rang, iltimos”" %}








<!-- source: uz/station/_includes/troubleshooting/undefined-error/id-undefined-error/error.md -->
1. Routerni qayta ishga tushiring: uni quvvat manbasidan uzing, 10 soniya kuting va yana rozetkaga ulang.
1. [Stansiyani qayta yuklang](https://alice.yandex.uz/support/uz/station/settings/reboot.md).
1. [Karnay sozlamalarini zavod](https://alice.yandex.uz/support/uz/station/settings/reset.md) parametrlariga qaytaring.
<!-- endsource: uz/station/_includes/troubleshooting/undefined-error/id-undefined-error/error.md -->



{% endcut %}


## Alisa jim turibdi {#assitant-silent}

Agar Alisa jim tursa va smartfon ekranida «Qurilmani bluetooth orqali ulab bo'lmadi» yoki «Qurilmani sozlab bo'lmadi» yozuvi ko‘rinsa, quyidagi tavsiyalardan foydalaning:



1. Karnay Wi-Fi sozlash rejimiga o‘tkazilganini tekshiring: [qurilma tagchirog‘i](https://alice.yandex.uz/support/uz/station/meet/light-ring.md) ko‘k rangda (Max, Mini 3, Mini 2, Mini, Lite 2, Lite, birinchi avlod Stansiyalarida) yoki oq rangda (Midi, Stansiya 2 yoki Mini 3 Pro Stansiyalarida) miltillashi kerak.


1. Smartfonni karnayga yaqinroq tuting va uni qayta ulashga urining.

1. Agar Stansiyani qayta sozlay olmasangiz, ulanishning boshqa usulini sinab ko‘ring: agar Stansiyani ovozsiz ulagan bo‘lsangiz, **Boshqa usulda ulash** tugmasini bosing yoki agar oldin ovozdan foydalangan bo‘lsangiz, **Qaytadan boshlash** tugmasini bosing.

    <!-- source: uz/station/_includes/reusables/id-turn-on/no-audio-share.md -->
    {% note alert %}

    Begonalarga karnay ulanishi ovozi mavjud video yoki audioni yubormang — bu ovozda Wi-Fi tarmog‘ingiz paroli shifrlangan.

    {% endnote %}
    <!-- endsource: uz/station/_includes/reusables/id-turn-on/no-audio-share.md -->

#### Batafsil

- [Stansiyaning internetga ulanishi bilan bog‘liq muammolar](https://alice.yandex.uz/support/uz/station/troubleshooting/no-internet.md)
- [Nurli indikator](https://alice.yandex.uz/support/uz/station/meet/light-ring.md)


<!-- source: uz/station/_includes/reusables/id-feedback/feedback.md -->
<!-- source: uz/_includes/buttons/feedback.md -->
<div style="display: flex">
    <a href="uz/feedback" class="custom-button custom-button--classic">
Qo'llab-quvvatlash xizmatiga murojaat qiling
    </a>
</div>
<!-- endsource: uz/_includes/buttons/feedback.md -->

<!-- source: uz/station/_includes/reusables/id-feedback/zigbee-note.md -->
Zigbee™ va Matter™ Connectivity Standards Alliance savdo belgilari hisoblanadi.{.copyrights-note}
<!-- endsource: uz/station/_includes/reusables/id-feedback/zigbee-note.md -->
<!-- endsource: uz/station/_includes/reusables/id-feedback/feedback.md -->

<!-- source: uz/station/_includes/styles/mini-toc.md -->

<!-- endsource: uz/station/_includes/styles/mini-toc.md -->

[*wifi-pic]: 
    ![Pulsatsiyalovchi oq tagchiroqli Stansiya 2 yuqori paneli](../_assets/states/station2/wifi.png)

[*stations-list-no-duo]:
  <!-- stations-list -->
- Yandex Stansiya Max
- Yandex Stansiya 2
- Yandex Stansiya Midi
- Yandex Mini 3 Pro Stansiyasi
- Yandex Mini 3 Stansiya
- Yandex Lite 2 Stansiyasi
- Yandex Mini 2 Stansiya
- Yandex Stansiya Lite (1-avlod)
- Yandex Stansiya Mini (birinchi versiya)
- Yandex Stansiya (birinchi avlod)