---
metadata:
  - name: generator
    content: Diplodoc Platform v5.55.0
alternate:
  - https://alice.yandex.uz/support/kk/station/troubleshooting/music-problem.md
  - https://alice.yandex.uz/support/ru/station/troubleshooting/music-problem.md
  - https://alice.yandex.uz/support/tr/station/troubleshooting/music-problem.md
  - https://alice.yandex.uz/support/uz/station/troubleshooting/music-problem.md
  - href: uz/station/troubleshooting/music-problem.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://alice.yandex.uz/support/uz/llms.txt


# Alisa Stansiyada musiqani yoqmayapti

<!-- source: uz/_includes/reusables/id-badges/all-stations.md -->
<!-- source: uz/_includes/reusables/id-badges/devices-in-the-article.md -->
<!-- source: uz/_includes/reusables/id-quick-notifications/quick-notification.md -->
Ba’zi bo’limlar faqat rus tilida mavjud.{.machine-translation-note}

<!-- source: uz/_includes/reusables/telegram.md -->
### {#floating-button}

<div class="telegram-btn" role="button" aria-label="Contact the Yasmina Support via Telegram">
  <a href="https://t.me/aliceUZsupport_bot" target="_blank" rel="noopener" aria-label="Contact the Yasmina Support via Telegram" title="Contact the Yasmina Support via Telegram">
    <img src="https://yastatic.net/s3/doc-binary/src/support/assistant/telegram.svg" alt="Telegram icon" width="32" height="32" role="img" aria-hidden="true" style="user-select: none; pointer-events: none;">
  </a>
</div>
<!-- endsource: uz/_includes/reusables/telegram.md -->
<!-- endsource: uz/_includes/reusables/id-quick-notifications/quick-notification.md -->
<!-- endsource: uz/_includes/reusables/id-badges/devices-in-the-article.md -->
<!-- endsource: uz/_includes/reusables/id-badges/all-stations.md -->

<!-- source: uz/_includes/reusables/neuroexpert-button.md -->
<div style="display: none;"> </div>
<!-- endsource: uz/_includes/reusables/neuroexpert-button.md -->


Agar Alisa musiqa qo‘yish so‘roviga javoban “Yoqyapman” yoki “Yo‘q, men tushgandim” deb aytsa, lekin keyin hech narsa sodir bo‘lmasa:

1. [Stansiyani qayta yuklang](https://alice.yandex.uz/support/uz/station/settings/reboot.md).
1. Router quvvatini 5–10 soniyaga uzish orqali uni qayta ishga tushiring.
1. [Internet aloqasini qayta sozlang](https://alice.yandex.uz/support/uz/station/settings/change-wifi.md).
1. Stansiya mobil Wi-Fi tarmoqqa ulanganini tekshiring.

    {% cut "Bu qanday bajariladi" %}
    
    {% list tabs %}
    
    - Android
    
        <!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/android-access-point.md -->
        1. Smartfon sozlamalarida ulanish nuqtasini yoqing.

        1. Wi-Fi tarmoq nomida kirill harflari, bo‘shliq va foydalanuvchi belgilar yo‘qligini tekshiring. Uni o‘zgartirish uchun **Sozlamalar** → **Tarmoq va internet** → **Hotspot va modem rejimi** → **Wi-Fi hotspot** → **Hotspot nomi** bo‘limiga kiring.

        1.  ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy ilovasining Wi-Fi tarmoqni tanlash sahifasida **Yashirin tarmoqqa ulanish** tugmasini bosing. Ulanish nuqtasi nomini va uning parolini kiriting. Ilovadagi ko‘rsatmalarga amal qiling.

            <!-- source: uz/station/_includes/reusables/id-app/open-app.md -->
            <!-- source: uz/_includes/buttons/open-app.md -->
            <div class="open-app-button" style="display: flex">
                <a href="https://ya.cc/iot_app" class="custom-button custom-button--with-icon">
                    <img class="custom-button__icon" src="https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg" alt="Alisaga bilan uy">
            Ilovani ochish
                </a>
            </div>
            <!-- endsource: uz/_includes/buttons/open-app.md -->
            <!-- endsource: uz/station/_includes/reusables/id-app/open-app.md -->
        <!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/android-access-point.md -->


    - iOS
    
        <!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-access-point.md -->
        1. Smartfon sozlamalarida modem rejimini yoqish.
          
        1. Wi-Fi tarmoq nomida kirill harflari, bo‘shliq va foydalanuvchi belgilar yo‘qligini tekshiring. Uni o‘zgartirish uchun **Настройки** → **Основные** → **Об этом устройстве** → **Имя** bo‘limiga kiring.

        1.  ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy Ilovasining Wi-Fi tarmoqni tanlash sahifasida **Yashirin tarmoqqa ulanish** tugmasini bosing. Ulanish nuqtasi nomini va uning parolini kiriting. Ilovadagi ko‘rsatmalarga amal qiling.

            <!-- source: uz/station/_includes/reusables/id-app/open-app.md -->
            <!-- source: uz/_includes/buttons/open-app.md -->
            <div class="open-app-button" style="display: flex">
                <a href="https://ya.cc/iot_app" class="custom-button custom-button--with-icon">
                    <img class="custom-button__icon" src="https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg" alt="Alisaga bilan uy">
            Ilovani ochish
                </a>
            </div>
            <!-- endsource: uz/_includes/buttons/open-app.md -->
            <!-- endsource: uz/station/_includes/reusables/id-app/open-app.md -->
        <!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-access-point.md -->

    
    {% endlist %}
    
    Ulana oldingizmi?
    

    {% cut "Ha" %}

    <!-- source: uz/station/_includes/reusables/id-connection-success/success.md -->
    Muammoni hal qilish uchun internet provayderingizga murojaat qiling, katta ehtimol bilan muammo uning tomonida.

    Provayder nimani tekshirishi kerak: 

    - LAN va WAN portlarining yaroqliligi va sozlamalari, Stansiyani routerga ulash uchun cheklovlar o‘rnatilmaganmi?

    - Tarmoq ekrani va ota-ona nazorati sozlamalari. O‘rnatilgan blokirovka va fayrvolni vaqtincha o‘chirib qo‘yish kerak.

    - Tarmog‘ingizda Yandex serverlari mavjudmi?
    <!-- endsource: uz/station/_includes/reusables/id-connection-success/success.md -->
    
    {% endcut %}
    
    {% cut "Yo‘q" %}
    
    <!-- source: uz/station/_includes/reusables/id-connection-success/failure.md -->
    1. [Stansiya sozlamalarini zavod sozlamalariga qaytaring](https://alice.yandex.uz/support/uz/station/settings/reset.md).

    1. Agar tavsiya ish bermasa, [Yordam xizmatiga](https://alice.yandex.uz/support/uz/feedback.md) murojaat qiling. So‘rovda qurilmangiz identifikatorini kiriting. Uni ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy ilovasida (karnay sozlamalarida), qurilmaning pastki qismida yoki televizorning yuqori o‘ng burchagida (HDMI karnay uchun) topish mumkin. Murojaatda mobil internetga ulanib ko‘rganingizni aniqlashtiring.
    <!-- endsource: uz/station/_includes/reusables/id-connection-success/failure.md -->
    
    {% endcut %}
    
    
    
    {% endcut %}
    


<!-- source: uz/station/_includes/reusables/id-feedback/feedback.md -->
<!-- source: uz/_includes/buttons/feedback.md -->
<div style="display: flex">
    <a href="uz/feedback" class="custom-button custom-button--classic">
Qo'llab-quvvatlash xizmatiga murojaat qiling
    </a>
</div>
<!-- endsource: uz/_includes/buttons/feedback.md -->

<!-- source: uz/station/_includes/reusables/id-feedback/zigbee-note.md -->
Zigbee™ va Matter™ Connectivity Standards Alliance savdo belgilari hisoblanadi.{.copyrights-note}
<!-- endsource: uz/station/_includes/reusables/id-feedback/zigbee-note.md -->
<!-- endsource: uz/station/_includes/reusables/id-feedback/feedback.md -->

<!-- source: uz/station/_includes/styles/mini-toc.md -->

<!-- endsource: uz/station/_includes/styles/mini-toc.md -->